politica sulla riservatezza

1. Chi siamo

Easy Travel Hosting is a web hosting and domain services provider operated by a general partnership established in the United Kingdom.

Business name: Easy Travel Hosting
Business structure: UK General Partnership
Business address: 76c Gillespie Road, London N5 1LN, United Kingdom
Website: https://www.easytravelhosting.com
Email: info@easytravelhosting.com

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Easy Travel Hosting acts as a data controller when processing personal information for its own business activities, including customer management, billing, communications and service administration.

When providing hosting services, Easy Travel Hosting generally acts as a data processor in relation to personal data stored or processed by customers through their websites, databases, applications and email accounts.

This Privacy Policy primarily describes how we process personal data in our capacity as a data controller. Processing carried out on behalf of hosting customers is governed by the applicable service agreement and Data Processing Agreement (DPA).

2. Dati personali che raccogliamo

We may collect and process the following categories of personal data, depending on how you interact with our website and services.

2.1 Informazioni sull'account e sui contatti

When you create an account, purchase a service or contact us, we may collect:

• Nome e cognome.
• Indirizzo e-mail.
• Numero di telefono.
• Indirizzo postale e di fatturazione.
• Nome dell'azienda o dell'organizzazione.
• IVA o altri dettagli di identificazione fiscale, ove applicabile.
• Identificatori dell'account cliente e informazioni di autenticazione.

2.2 Informazioni su fatturazione e pagamento

When you purchase or renew services, we process information necessary to manage orders, invoices, payments, refunds and recurring subscriptions.

This may include:

• Dettagli di fatturazione.
• Registrazioni di fatture e transazioni.
• Importi e date dei pagamenti.
• Metodo e stato del pagamento.
• Riferimenti di transazione.
• Informazioni di pagamento limitate fornite dal nostro fornitore di servizi di pagamento.

Payments are processed through Stripe, including payment cards, SEPA Direct Debit and iDEAL.

Depending on the payment method, Stripe may process additional information such as payment credentials, bank account details, mandate information and authentication data.

We do not ordinarily receive or store complete payment card numbers through our customer management system.

2.3 Informazioni tecniche e di utilizzo

When you visit our website or access our services, we may collect:

• Indirizzi IP.
• Informazioni sul browser e sul dispositivo.
• Dettagli del sistema operativo.
• Accedi ai timestamp.
• Pagine e URL richiesti.
• Registri del server e della sicurezza.
• Dati di accesso all'account e record delle attività di servizio.
• Informazioni diagnostiche ed errori.

2.4 Comunicazioni di supporto

When you contact us for assistance, we may process your name, contact details, support ticket contents, email correspondence and technical information relevant to your request.

Where necessary to resolve an issue, authorised personnel may access relevant service configuration or diagnostic information.

2.5 Informazioni sulla registrazione del dominio

Where you register, transfer or manage a domain name through us, we may collect information required by the relevant domain registrar or registry, including registrant identity, contact details and domain registration records.

The specific information required depends on the domain extension and applicable registry rules.

3. Come raccogliamo i dati personali

We collect personal data:

• Direttamente da te quando ti registri, acquisti servizi o ci contatti.
• Automaticamente attraverso interazioni con il sito web, cookie e log tecnici.
• Attraverso fornitori di servizi di pagamento e altri partner di servizi.
• Attraverso registrar e registri di domini, ove applicabile.
• Da rappresentanti autorizzati che agiscono per conto dei clienti.

4. Finalità e basi giuridiche del trattamento

We process personal data only where an appropriate lawful basis exists under applicable data protection legislation.

Where we rely on legitimate interests, these include maintaining secure and reliable services, improving our website, preventing misuse and protecting our legal rights.

Where consent is required, including for certain analytics technologies, we request it through an appropriate consent mechanism.

Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Conti Clienti e Gestione del Servizio

We use WHMCS to manage customer accounts, hosting subscriptions, domain registrations, invoices, payment records and technical support requests.

Our WHMCS installation is hosted on infrastructure provided by Kualo through Easy Green Hosting, with production servers located in the United Kingdom.

We use customer information to:

• Creare e amministrare gli account.
• Elaborare ordini e modifiche al servizio.
• Gestisci abbonamenti e rinnovi.
• Genera fatture e solleciti di pagamento.
• Fornire assistenza tecnica.
• Comunicare informazioni di servizio essenziali.
• Informare i clienti in caso di manutenzione, interruzioni, incidenti di sicurezza e modifiche contrattuali.

We do not currently operate a general promotional newsletter.

Communications concerning purchased services, account security, billing and essential operational matters are not treated as general marketing newsletters.

6. Elaborazione dei pagamenti

Payments are processed using Stripe.

Depending on the payment method selected, Stripe may process payment credentials, bank account information, payment authorisations and other information necessary to complete transactions.

6.1 Carte di pagamento

Card payments are processed through Stripe. We may receive limited payment method information, transaction references and payment status updates.

6.2 Addebito diretto SEPA

Where SEPA Direct Debit is selected, Stripe processes information necessary to establish and manage the direct debit mandate and subsequent payments.

We may receive relevant mandate references, payment status information and limited bank account details required to administer payments, renewals, refunds or disputes.

6.3 IDEALE

Where iDEAL is selected, payment processing may involve Stripe and the customer’s selected bank or payment institution.

6.4 Pagamenti ricorrenti

Where recurring payments are authorised, payment method references or tokens may be retained through Stripe and our customer management system to facilitate future payments.

These references do not require us to store complete payment card credentials.

Stripe’s Privacy Policy is available at:

https://stripe.com/privacy

7. Servizi di registrazione del dominio

We use Internet.bs to provide domain registration and management services.

When you register, transfer or renew a domain name, we may share information required for registration, ownership verification, renewal, transfer and regulatory compliance with Internet.bs and the relevant domain registries.

Depending on the domain extension and applicable registry requirements, certain registration information may be disclosed to authorised third parties or made available through domain registration data services.

Internet.bs and the relevant registries may process personal data in accordance with their own legal obligations and privacy policies.

8. Analisi del sito web

We use Google Analytics to understand how visitors interact with our website and improve its performance and usability.

Depending on its configuration, Google Analytics may process:

• Pagine visitate.
• Posizione geografica approssimativa.
• Informazioni sul dispositivo e sul browser.
• Fonti di riferimento.
• Eventi di interazione con il sito web.
• Identificatori tecnici.

We use Google Analytics in accordance with applicable data protection and cookie requirements, including consent requirements where applicable.

Our intended retention period for Google Analytics user-level and event-level data is 14 months, subject to the actual configuration of the analytics service.

For more information, please consult:

Google Privacy Policy: https://policies.google.com/privacy

Our Cookie Policy: https://www.easytravelhosting.com/cookie-policy-ita/

9. Servizi di hosting e contenuti del cliente

Easy Travel Hosting provides web hosting and related technical services.

Customers may use these services to store and process personal data relating to their website visitors, customers, employees and other individuals.

For such Customer Personal Data:

• Il cliente agisce generalmente in qualità di responsabile del trattamento dei dati.
• Easy Travel Hosting agisce generalmente come responsabile del trattamento dei dati.
• Il cliente determina le finalità e la base giuridica del trattamento.
• Easy Travel Hosting tratta i dati in conformità con le istruzioni documentate e gli obblighi contrattuali applicabili.

The processing of Customer Personal Data is governed by the applicable Service Agreement and Data Processing Agreement.

Data Processing Agreement: [LINK TO BE ADDED WHEN PUBLISHED]

Individuals seeking to exercise data protection rights in relation to a website hosted by Easy Travel Hosting should normally contact the operator of that website.

10. Fornitori di servizi e destinatari dei dati

We may share personal data with trusted service providers where necessary to operate our business, deliver services, process payments or comply with legal obligations.

10.1 Verpex

Verpex provides hosting infrastructure directly to Easy Travel Hosting.

The production hosting servers used for the relevant services are located in the United Kingdom.

10.2 Easy Green Hosting

Easy Green Hosting is a separate sole-trader business providing certain hosting and related technical services to Easy Travel Hosting.

Easy Green Hosting may process personal data on behalf of Easy Travel Hosting where necessary to provide those services.

10.3 Kualo

Kualo provides underlying hosting infrastructure used through Easy Green Hosting.

This includes infrastructure supporting our WHMCS customer management system.

The production hosting servers used for the relevant services are located in the United Kingdom.

10.4 Striscia

Stripe provides payment processing services, including card payments, SEPA Direct Debit and iDEAL.

10.5Internet.bs

Internet.bs provides domain registration and management services.

10.6 Google Analytics

Google provides website analytics services.

10.7 Altri Destinatari

Where necessary, we may disclose personal data to:

• Registri di domini.
• Consulenti contabili e professionali.
• Fornitori di servizi di posta elettronica e di comunicazione.
• Fornitori di servizi tecnici e di sicurezza.
• Autorità pubbliche laddove la divulgazione è richiesta dalla legge.

Where a third party acts as a processor on our behalf, we require appropriate contractual safeguards in accordance with applicable data protection legislation.

We do not sell personal data.

11. Trasferimenti internazionali di dati

The primary production hosting servers used by Easy Travel Hosting through Verpex and Kualo are located in the United Kingdom.

However, certain payment services, analytics providers, support operations and other service providers may process personal data outside the United Kingdom.

Where international transfers take place, we take steps to ensure compliance with applicable data protection laws.

Depending on the circumstances, safeguards may include:

• Norme di adeguatezza del Regno Unito.
• Decisioni di adeguatezza della Commissione Europea.
• Clausole contrattuali standard UE.
• L'accordo internazionale sul trasferimento dei dati del Regno Unito o l'addendum del Regno Unito.
• Altri meccanismi di trasferimento legalmente riconosciuti.

Where the EU GDPR applies, transfers of personal data from the European Economic Area to the United Kingdom may rely on the applicable European Commission adequacy decision while it remains valid.

Further information about applicable transfer safeguards may be requested by contacting info@easytravelhosting.com.

12. Conservazione dei dati

We retain personal data only for as long as necessary for the purposes for which it was collected, including applicable contractual, accounting, security and legal obligations.

12.1 Conti cliente attivi

Customer account information is retained for the duration of the contractual relationship.

12.2 Conti dei clienti precedenti

Customer accounts classified as inactive or closed are subject to automatic deletion after 72 months of inactivity, according to the retention criteria applied by our customer management system (WHMCS).

Certain financial records and other information may be retained separately for longer periods where required by applicable law or necessary for the establishment, exercise or defence of legal claims.

Customers may request earlier deletion of their personal data, subject to applicable legal obligations and exceptions.

12.3 Documenti finanziari

Invoices, payment records and accounting information are generally retained for six years, or longer where required by applicable tax legislation, ongoing enquiries or legal obligations.

12.4 Ticket di supporto

Support tickets and related communications are retained while the customer account remains active.

Following account closure, support records are deleted or retained only where a documented legal or legitimate operational purpose justifies further retention.

12.5 Registri tecnici e di sicurezza

Technical and security logs are generally retained for between 30 and 90 days, depending on their purpose.

Longer retention may apply where necessary for an ongoing security investigation, fraud prevention or legal obligation.

12.6 Analisi del sito web

The intended Google Analytics retention period for user-level and event-level data is 14 months, subject to verification of the configured settings.

12.7 Dati del cliente ospitato

Customer-hosted data is retained for the duration of the applicable hosting service and handled in accordance with the Service Agreement and Data Processing Agreement.

12.8 Backup dei servizi di hosting terminati

Backup copies of terminated hosting accounts are scheduled for deletion within 30 days following service termination, unless continued retention is required by law or an agreed recovery arrangement.

13. Cookie e tecnologie simili

Our website uses cookies and similar technologies for purposes that may include:

• Funzionalità essenziali del sito web.
• Autenticazione e gestione della sessione.
• Sicurezza.
• Preferenze dell'utente.
• Analisi del sito web.

Non-essential cookies and similar technologies are used in accordance with applicable consent requirements.

For further information, please consult our Cookie Policy:

https://www.easytravelhosting.com/cookie-policy-ita/

14. Sicurezza dei dati

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

Depending on the services and systems involved, these measures may include:

• Restrizioni di accesso e controlli di autenticazione.
• Connessioni amministrative sicure.
• Manutenzione della sicurezza server e software.
• Protezione delle reti e delle infrastrutture.
• Disposizioni di backup e ripristino.
• Monitoraggio della sicurezza e risposta agli incidenti.
• Obblighi di riservatezza per il personale autorizzato.

We periodically review security arrangements in light of relevant risks and operational requirements.

Although we take reasonable measures to protect personal data, no internet-based service can guarantee absolute security.

Customers are also responsible for security measures within their own control, including website software, account credentials and application configuration, except where expressly included in a managed service.

15. I tuoi diritti in materia di protezione dei dati

Depending on the circumstances and applicable law, you may have the following rights:

Right of access: To request access to personal data we hold about you.

Right to rectification: To request correction of inaccurate or incomplete personal data.

Right to erasure: To request deletion of personal data in certain circumstances.

Right to restriction: To request that processing be restricted in certain circumstances.

Right to data portability: To receive certain personal data in a structured, commonly used and machine-readable format.

Right to object: To object to processing based on legitimate interests or other applicable grounds.

Right to withdraw consent: To withdraw consent where processing is based on consent.

Rights concerning automated decision-making: To exercise applicable rights relating to qualifying solely automated decisions.

You have the right to object to processing of your personal data for direct marketing purposes at any time.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact:

info@easytravelhosting.com

We will respond within the time limits required by applicable data protection law.

16. Reclami

If you have concerns about how we process personal data, please contact us so that we can investigate your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: +44 303 123 1113

Where the EU GDPR applies, you may also have the right to lodge a complaint with a competent supervisory authority in the European Economic Area.

17. Dati personali dei minori

Our services are intended primarily for business customers and individuals legally capable of entering into service agreements.

We do not intentionally collect personal data from children for our own business purposes except where necessary and lawful.

Personal data concerning children may be stored within websites or applications operated by our hosting customers. In such cases, the customer is generally responsible for determining the purposes and lawful basis of processing.

18. Modifiche alla presente Informativa sulla privacy

We may update this Privacy Policy to reflect changes in our services, business operations, legal obligations or data protection practices.

Any updated version will be published on this page with a revised date.

Where changes are material, we will provide additional notice where required by applicable law.

19. Informazioni di contatto

For questions, requests or concerns regarding this Privacy Policy or the processing of personal data, please contact:

Easy Travel Hosting
UK General Partnership
76c Gillespie Road
London N5 1LN
United Kingdom

Email: info@easytravelhosting.com
Website: https://www.easytravelhosting.com