Privacy Policy

Last updated: 4 November 2026

1. Who We Are

Easy Travel Hosting is a web hosting and domain services provider operated by a general partnership established in the United Kingdom. Business name: Easy Travel Hosting Business structure: UK General Partnership Business address: 71 St Johns Road, London N15 6QJ, United Kingdom Website: https://www.easytravelhosting.com Email: info@easytravelhosting.com For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Easy Travel Hosting acts as a data controller when processing personal information for its own business activities, including customer management, billing, communications and service administration.When providing hosting services, Easy Travel Hosting generally acts as a data processor in relation to personal data stored or processed by customers through their websites, databases, applications and email accounts.This Privacy Policy primarily describes how we process personal data in our capacity as a data controller. Processing carried out on behalf of hosting customers is governed by the applicable service agreement and Data Processing Agreement (DPA).

2. Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with our website and services.

2.1 Account and Contact Information

When you create an account, purchase a service or contact us, we may collect:

Full name.
Email address.
Telephone number.
Postal and billing address.
Company or organisation name.
VAT or other tax identification details, where applicable.
Customer account identifiers and authentication information.

2.2 Billing and Payment Information

When you purchase or renew services, we process information necessary to manage orders, invoices, payments, refunds and recurring subscriptions.This may include:

Billing details.
Invoice and transaction records.
Payment amounts and dates.
Payment method and status.
Transaction references.
Limited payment information supplied by our payment provider.

Payments are processed through Stripe, which may offer a range of payment methods depending on availability, country, currency and customer eligibility.Depending on the payment method, Stripe may process additional information such as payment credentials, bank account details, mandate information and authentication data.We do not ordinarily receive or store complete payment card numbers through our customer management system.

2.3 Technical and Usage Information

When you visit our website or access our services, we or our infrastructure providers may collect:

IP addresses.
Browser and device information.
Operating system details.
Access timestamps.
Requested pages and URLs.
Web server and security logs.
Hosting control panel access logs.
Authentication and login records.
Account activity and service usage information.
Diagnostic and error information.

The availability and retention of technical information may vary according to the infrastructure and services used.

2.4 Support Communications

When you contact us for assistance, we may process your name, contact details, support ticket contents, email correspondence and technical information relevant to your request.Where necessary to resolve an issue, authorised personnel may access relevant service configuration or diagnostic information.

2.5 Domain Registration Information

Where you register, transfer or manage a domain name through us, we may collect information required by the relevant domain registrar or registry, including registrant identity, contact details and domain registration records.The specific information required depends on the domain extension and applicable registry rules.

3. How We Collect Personal Data

We collect personal data:

Directly from you when you register, purchase services or contact us.
Automatically through website interactions, cookies and technical logs.
Through payment providers and other service partners.
Through domain registrars and registries where applicable.
From authorised representatives acting on behalf of customers.

4. Purposes and Lawful Bases for Processing

We process personal data only where an appropriate lawful basis exists under applicable data protection legislation.

Purpose	Lawful basis
Creating and managing customer accounts	Performance of a contract, or legitimate interests for business representatives
Providing hosting and domain services	Performance of a contract, or legitimate interests where appropriate
Processing payments and renewals	Performance of a contract
Maintaining accounting and tax records	Legal obligation
Responding to technical support requests	Performance of a contract or legitimate interests
Protecting systems and preventing fraud or abuse	Legitimate interests or legal obligation
Analysing website usage	Legitimate interests or consent, as applicable
Managing domain registration obligations	Performance of a contract or legal obligation
Establishing, exercising or defending legal claims	Legitimate interests or another applicable lawful basis

Where we rely on legitimate interests, these include maintaining secure and reliable services, improving our website, preventing misuse and protecting our legal rights.Where consent is required, including for certain analytics technologies, we request it through an appropriate consent mechanism.Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Customer Accounts and Service Management

We use WHMCS to manage customer accounts, hosting subscriptions, domain registrations, invoices, payment records and technical support requests.Our WHMCS installation is hosted on infrastructure provided by Kualo through Easy Green Hosting, with production servers located in the United Kingdom.We use customer information to:

Create and administer accounts.
Process orders and service changes.
Manage subscriptions and renewals.
Generate invoices and payment reminders.
Provide technical assistance.
Communicate essential service information.
Notify customers of maintenance, outages, security incidents and contractual changes.

We do not currently operate a general promotional newsletter.Communications concerning purchased services, account security, billing and essential operational matters are not treated as general marketing newsletters.

6. Payment Processing

Easy Travel Hosting uses Stripe as its payment service provider. Stripe may make different payment methods available through its payment processing platform, including methods offered dynamically according to the customer's location, currency, device and other eligibility or technical requirements. Available payment methods may change over time without requiring changes to this Privacy Policy, provided that the nature and purposes of personal data processing remain consistent with this notice.

6.1 Payment Information

Depending on the selected payment method, Stripe may collect and process:

Payment account details and credentials.
Banking or financial institution information.
Payment authentication and verification information.
Transaction and payment authorisation details.
Information necessary for fraud prevention, regulatory compliance and payment security.

The specific categories of information processed depend on the selected payment method. Easy Travel Hosting receives only the information reasonably necessary to administer payments, customer accounts, invoices, refunds, disputes and related services. We do not ordinarily store complete payment card credentials on our own servers.

6.2 Recurring Payments

Where customers authorise recurring payments, Stripe and our customer management system may retain payment method references, tokens, authorisation records or other information necessary to facilitate subsequent payments. Depending on the payment method, additional authorisations or mandates may be required. Customers may manage their payment arrangements in accordance with the applicable service terms and payment provider procedures.

6.3 Payment Security and Third-Party Processing

Stripe processes payment information in accordance with its own privacy and security practices and its applicable roles and responsibilities under data protection legislation. Stripe may also process certain personal data for its own legal, security, compliance and fraud prevention purposes. Payment-related personal data may be processed by Stripe and relevant financial institutions or payment networks, depending on the payment method used. For further information, please consult Stripe's Privacy Policy.

7. Domain Registration Services

We use Internet.bs to provide domain registration and management services.When you register, transfer or renew a domain name, we may share information required for registration, ownership verification, renewal, transfer and regulatory compliance with Internet.bs and the relevant domain registries.Depending on the domain extension and applicable registry requirements, certain registration information may be disclosed to authorised third parties or made available through domain registration data services.Internet.bs and the relevant registries may process personal data in accordance with their own legal obligations and privacy policies.

8. Website Analytics

We use Google Analytics to understand how visitors interact with our website and improve its performance and usability.Depending on its configuration, Google Analytics may process:

Pages visited.
Approximate geographical location.
Device and browser information.
Referral sources.
Website interaction events.
Technical identifiers.

We use Google Analytics in accordance with applicable data protection and cookie requirements, including consent requirements where applicable.Our intended retention period for Google Analytics user-level and event-level data is 14 months, subject to the actual configuration of the analytics service.For more information, please consult:Google Privacy Policy: https://policies.google.com/privacy Our Cookie Policy: https://www.easytravelhosting.com/cookie-policy/

9. Hosting Services and Customer Content

Easy Travel Hosting provides web hosting and related technical services using infrastructure operated by third-party hosting providers, including Verpex and Kualo. Customers may use these services to store and process personal data relating to their website visitors, customers, employees and other individuals. For such Customer Personal Data:

The customer generally acts as the data controller.
Easy Travel Hosting generally acts as the data processor.
The customer determines the purposes and lawful basis of processing.
Easy Travel Hosting processes the data in accordance with documented instructions and applicable contractual obligations.

The processing of Customer Personal Data is governed by the applicable Service Agreement and Data Processing Agreement. Our Data Processing Agreement forms part of Section 24 and its Annexes in our Terms and Conditions. Individuals seeking to exercise data protection rights in relation to a website hosted by Easy Travel Hosting should normally contact the operator of that website.

10. Service Providers and Data Recipients

We may share personal data with trusted service providers where necessary to operate our business, deliver services, process payments or comply with legal obligations.

10.1 Verpex

Verpex provides hosting infrastructure and associated technical services directly to Easy Travel Hosting. This may include hosting, data storage, infrastructure management, backups where provided, security monitoring and technical support.The primary production hosting servers used for the relevant services are located in the United Kingdom. Ancillary support or processing activities may take place in other locations, subject to applicable safeguards.

10.2 Easy Green Hosting

Easy Green Hosting is a separate sole-trader business providing certain hosting and related technical services to Easy Travel Hosting.Easy Green Hosting may process personal data on behalf of Easy Travel Hosting where necessary to provide those services.

10.3 Kualo

Kualo provides underlying hosting infrastructure used through Easy Green Hosting.This includes infrastructure supporting our WHMCS customer management system.The primary production hosting servers used for the relevant services are located in the United Kingdom.

10.4 Stripe

Stripe provides payment processing and related financial technology services. Depending on the payment method selected, Stripe may involve relevant banking institutions, payment networks or other payment service providers.

10.5 Internet.bs

Internet.bs provides domain registration and management services.

10.6 Google Analytics

Google provides website analytics services.

10.7 Other Recipients

Where necessary, we may disclose personal data to:

Domain registries.
Accounting and professional advisers.
Email and communications service providers.
Security and technical service providers.
Public authorities where disclosure is required by law.

Where a third party acts as a processor on our behalf, we require appropriate contractual safeguards in accordance with applicable data protection legislation.We do not sell personal data.

11. International Data Transfers

The primary production hosting servers used by Easy Travel Hosting through Verpex and Kualo are located in the United Kingdom.However, certain payment services, analytics providers, support operations and other service providers may process personal data outside the United Kingdom.Where international transfers take place, we take steps to ensure compliance with applicable data protection laws.Depending on the circumstances, safeguards may include:

UK adequacy regulations.
European Commission adequacy decisions.
EU Standard Contractual Clauses.
The UK International Data Transfer Agreement or UK Addendum.
Other legally recognised transfer mechanisms.

Where the EU GDPR applies, transfers of personal data from the European Economic Area to the United Kingdom may rely on the applicable European Commission adequacy decision while it remains valid.Further information about applicable transfer safeguards may be requested by contacting info@easytravelhosting.com .

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including applicable contractual, accounting, security and legal obligations. Retention periods may vary according to the category of data, the nature of the service, operational requirements and the infrastructure used.

12.1 Active Customer Accounts

Customer account information is generally retained for the duration of the contractual relationship.

12.2 Former Customer Accounts

Customer accounts classified as inactive or closed are subject to automatic deletion after 72 months of inactivity, according to the retention criteria applied by our customer management system (WHMCS). Certain financial records and other information may be retained separately for longer periods where required by applicable law or necessary for the establishment, exercise or defence of legal claims. Customers may request earlier deletion of their personal data, subject to applicable legal obligations and exceptions.

12.3 Financial Records

Invoices, payment records and accounting information are generally retained for six years, or longer where required by applicable tax legislation, ongoing enquiries or legal obligations. Certain transaction information may also be retained independently by payment service providers in accordance with their own legal and regulatory obligations.

12.4 Support Tickets

Support tickets and related communications are retained while the customer account remains active. Following account closure, support records are deleted or retained only where a documented legal or legitimate operational purpose justifies further retention.

12.5 Technical and Security Logs

Technical and security logs may include website access logs, hosting control panel access logs, authentication records, IP addresses, service activity records, diagnostic information and security event logs. These logs may be collected and maintained by Easy Travel Hosting or by its infrastructure providers, including Verpex and Kualo. Retention periods vary depending on:

The type and purpose of the log.
The hosting platform and infrastructure provider.
Server configuration and log rotation procedures.
Operational and security requirements.
Applicable legal obligations.
The need to investigate security incidents, fraud, abuse or other legitimate claims.

Where logs are managed by external infrastructure providers, their retention and availability are subject to the relevant provider's technical configurations, retention policies and operational procedures. Easy Travel Hosting does not guarantee the availability or recovery of historical logs for any specific period unless expressly agreed in the applicable service agreement. Logs are retained only for as long as reasonably necessary for their intended purposes and are subsequently deleted or anonymised in accordance with applicable retention procedures, unless longer retention is justified by legal obligations, ongoing security investigations or legal claims. Customers may contact us to request available technical log information, subject to technical availability, applicable law, authorisation requirements and the protection of other users' personal data.

12.6 Website Analytics

The intended Google Analytics retention period for user-level and event-level data is 14 months, subject to the actual configuration of the analytics service.

12.7 Hosted Customer Data

Customer-hosted data is retained for the duration of the applicable hosting service and handled in accordance with the Service Agreement and Data Processing Agreement.

12.8 Backups of Terminated Hosting Services

Backup copies of terminated hosting accounts are generally intended to be removed within 30 days following service termination. Actual deletion timing may depend on the backup cycles, technical capabilities and retention arrangements of the relevant infrastructure provider. Longer retention may apply where required by law or an agreed recovery arrangement. Residual backup copies are subject to appropriate access restrictions and applicable deletion procedures.

13. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes that may include:

Essential website functionality.
Authentication and session management.
Security.
User preferences.
Website analytics.
Payment processing functionality.

Certain cookies or similar technologies may be used by third-party service providers when customers interact with payment interfaces or other integrated services.Non-essential cookies and similar technologies are used in accordance with applicable consent requirements.For further information, please consult our Cookie Policy: https://www.easytravelhosting.com/cookie-policy/

14. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.Depending on the services and systems involved, these measures may include:

Access restrictions and authentication controls.
Secure administrative connections.
Server and software security maintenance.
Network and infrastructure protection.
Backup and recovery arrangements.
Security monitoring and incident response.
Confidentiality obligations for authorised personnel.
Appropriate oversight of infrastructure providers and data processors.

The particular measures implemented may vary depending on the hosting infrastructure and services purchased.We periodically review security arrangements in light of relevant risks and operational requirements.Although we take reasonable measures to protect personal data, no internet-based service can guarantee absolute security.Customers are also responsible for security measures within their own control, including website software, account credentials and application configuration, except where expressly included in a managed service.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the following rights: Right of access: To request access to personal data we hold about you. Right to rectification: To request correction of inaccurate or incomplete personal data. Right to erasure: To request deletion of personal data in certain circumstances. Right to restriction: To request that processing be restricted in certain circumstances. Right to data portability: To receive certain personal data in a structured, commonly used and machine-readable format. Right to object: To object to processing based on legitimate interests or other applicable grounds. Right to withdraw consent: To withdraw consent where processing is based on consent. Rights concerning automated decision-making: To exercise applicable rights relating to qualifying solely automated decisions.You have the right to object to processing of your personal data for direct marketing purposes at any time.These rights are subject to applicable legal conditions and exceptions.To exercise your rights, please contact: info@easytravelhosting.com We will respond within the time limits required by applicable data protection law.

16. Complaints

If you have concerns about how we process personal data, please contact us so that we can investigate your concerns.You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). Information Commissioner's Office Website: https://ico.org.uk Telephone: +44 303 123 1113Where the EU GDPR applies, you may also have the right to lodge a complaint with a competent supervisory authority in the European Economic Area.

17. Children's Personal Data

Our services are intended primarily for business customers and individuals legally capable of entering into service agreements.We do not intentionally collect personal data from children for our own business purposes except where necessary and lawful.Personal data concerning children may be stored within websites or applications operated by our hosting customers. In such cases, the customer is generally responsible for determining the purposes and lawful basis of processing.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, legal obligations or data protection practices.Any updated version will be published on this page with a revised date.Where changes are material, we will provide additional notice where required by applicable law.

19. Contact Information

For questions, requests or concerns regarding this Privacy Policy or the processing of personal data, please contact: Easy Travel Hosting UK General Partnership 71 St Johns Road London N1 6QJ United Kingdom Email: info@easytravelhosting.com Website: https://www.easytravelhosting.com